Shipping Options & Charges
PLEASE NOTE: Due to courier circumstances which are outside of our control, there may be delays to the delivery of your parcel.
ANY ORDERS MADE FROM 25 NOV - 10 JAN, MAY BE SUBJECT TO DELAY DUE TO HIGH DEMAND, PUBLIC HOLIDAYS & COURIERS/ POST CLOSURE OVER THESE DAYS
Shipping Methods
Snow Central ships via courier service, unless a P.O. Box is the designated delivery address. Please note if you live in rural Australia or need your item to be shipped via Australia Post, please specify in the notes section of your order.
Shipping Locations
Snow Central delivers Australia wide. To guarantee safe arrival of your order please specify a delivery address which will be manned during business hours as your delivery requires a signature upon arrival. If no one is present to accept your delivery, a card will be left for you and your parcel will be taken to the nearest Post Office or courier depot. P.O Boxes are accepted but please note not all parcels will fit and you may need to collect from your post office during opening hours. At Snow Central, we currently do NOT accept international orders.
Signing for Deliveries
To make sure your order safely reaches you, a signature is required upon delivery. If no one is present to receive your parcel, a notice will be left at your address with pick-up options. However, you may choose to have your shipment left without a signature by selecting “Authority to Leave” (e.g. in a safe place out of the weather). You will need to indicate that you require an “Authority to Leave” in the notes section at checkout. If this option is selected, the driver has been given permission to leave the goods in an area they deem to be safe, or a safe place supplied by the customer. It is important to consider that if you give us authority to leave the consignment in your absence, we can no longer be held responsible for the other factors which can affect your parcel whilst it is sitting unattended - like rain, heat, dirt, damage or theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
Shipping Charges
We offer free shipping on all orders over $150. All orders under $150 will incur a $15 shipping fee.
Please contact us directly if you would like to purchase express shipping
Local Pick Up: In store pick up is available. A confirmation email will be sent when items are available for pick up in store. For collection, please bring a printout of your order and photo ID.
Dispatch Times
We aim to dispatch all orders within 24 hours of the order being placed however, this is not guaranteed in peak times. We start processing and packing your order as soon as you checkout. This helps us to send your goods quickly, but this also means that we're unable to make changes to your order, including delivery address, changing colours and sizes, or removing items. In the unlikely event that an item you ordered is unavailable, Snow Central will endeavor to notify you of any delay within 24 hours. If you need an order express please contact our store to organise.
All dispatch times exclude weekends and public holidays, Snow Central online order processing operates Monday to Friday from 10am to 2pm.
Delivery Times
Snow Central aims to deliver your order within 2-5 business days to metro areas in Australia. Delivery times are estimated between 2-5 days from the date of dispatch, depending on your location. Rural and WA deliveries can sometimes take longer to arrive
All delivery times provided by Snow Central are estimates only and hold no responsibility if your item does not reach you in time. We do not offer refunds for deliveries arriving late or express shipping.
If you are flying overseas and need an item as soon as possible please allow yourself adequate time to receive your parcel.
Order tracking
Your order will be delivered by one of our partner carriers including Australia Post, Aramex, TNT or Couriers Please. Once your order has been shipped, you’ll receive an email containing tracking details on how to follow your order’s journey to your door.
Payment Options
Orders are only shipped once full payment is received.
PayPal payments are received the same day the order is placed.
Direct Deposit payments may take 3-4 business days.
Public holidays
Snow Central is closed on all public holidays and orders will be processed the next business day.
Shipping over busy holiday periods and public holidays may be delayed due to demand on our selected Couriers
Order Confirmation
- You will receive a confirmation email after placing an order
- You will receive a text message confirming your order is being processed and packed
- You will receive an email with tracking details once your order has been shipped.
