Monday - Friday 10am - 5pm
Thursdays 10am - 6pm
Saturday 9:30am - 4pm
Sunday 11am - 3pm *Peak season only
Frequently Asked Questions
Find Answers To All Your Questions
General info
Orders
Boot fitting
Workshop
What are your opening hours?
Are you open on Sunday and public holidays?
Since we're a small local shop, we're usually closed on most public holidays and Sundays unless we advertise otherwise. During peak season, we open on Sundays to make sure you can grab what you need. But don't worry, our online store is always open, 24/7!
How long is a credit note / gift voucher valid for?
Credit notes are valid for 12 months, while gift vouchers remain valid for 3 years from the date of issue.
How do I properly clean my ski gear?
Taking care of your snow gear is simple with a few key guidelines:
Avoid dry cleaning.
Use only liquid detergents, not powder.
For a detailed guide on maintaining your equipment, visit our blog: How to wash and caring for Your Snow Gear. We also offer a selection of recommended cleaning products designed specifically for washing and and maintaining your snow clothing.
Is this jacket/pants warm enough?
Skiing and snowboarding are active sports, meaning you naturally generate heat while riding. A lighter jacket can be a great option, as it allows for breathability and easy layering if you need extra warmth. However, if you tend to feel the cold, we recommend choosing a down, Primaloft, or other heavily insulated jacket for added protection.Not sure what's best? Check out our blog for tips on picking the right gear, waterproofing, and warmth!
Is this jacket/pants waterproof enough?
Not sure how waterproof ratings work or what to look for? No worries check out our guide for tips and recommendations to help you choose the right gear - click here.
Travel quotes and holiday packages
As a specialist snow retail store, we do not offer holiday booking services. However, we recommend our trusted travel partner, MySnow, who specialize in ski and snowboarding holidays both in Australia and worldwide.
Do you hire clothing and equipment?
No, we do not offer hire services. However, we provide high-quality retail clothing and equipment at competitive prices, along with full workshop services to meet your needs.
Need Assistance or Have a Specific Question?
For any inquiries, please email us at info@snowcentral.com.au or send us a text, and our team will get back to you ASAP.
Do you carry more stock in store than online?
We generally have a wider selection in-store than what's available online. As a small business, we don't always list stock that has limited quantities or sizing. Plus, some items sell so quickly in-store that we don't get a chance to add them to the website!
Will sold-out sizes be restocked, or can I place an order?
Restocking depends on the specific item, but in many cases, we can reorder from our supplier. If available, new stock typically arrives within a week. Please contact us for availability and order inquiries.
Do you offer lay-by?
Yes, we offer lay-by for in-store purchases. However, lay-by is not available online. For online orders, we provide Afterpay as a payment option, with a minimum spend of $100.
Does this item have a size chart? What size should I purchase?
Every product fits a bit differently, so we don't have a standard size chart. But if you're eyeing something and unsure about the fit, we're happy to measure it for you.Just let us know!
When will I receive my order?
You can find all shipping timeframes on our Shipping Options & Charges page.
How do I exchange an item?
If your order doesn't quite fit, please contact us at 07 3855 4000 or email us at info@snowcentral.com.au so we can assist you.
Do you offer ski and snowboard boot fitting and/or adjustments?
Yes, we provide professional boot fitting and adjustments for both boots purchased from us and those bought elsewhere. Our crew includes Certified Master Bootfitters trained through Masterfit University, so you know you're getting top-notch service!
Do you offer boot adjustments for boots purchased elsewhere?
Yes, we welcome all customers, regardless of where their ski or snowboard boots were purchased. The cost of adjustments depends on the specific work required and is quoted on a case-by-case basis.
How long does a boot fitting take?
The initial boot fitting typically takes between one to one and a half hours for assessment. However, achieving the perfect fit may require multiple visits, depending on your foot's specific needs. For more details, please refer to our boot fitting blog.
Do I have to make an appointment to have a boot fit?
Booking ahead is a good idea, but it's not a must. We try to have a boot fitter in-store every day, though sometimes they need a break too. Just a heads-up, appointments get priority over walk-ins!
Can you mount snowboard and ski bindings?
Yes, we provide professional mounting services for both drill and rail mount bindings. For pricing details, please click here for workshop prices.
How much does it cost to tune my ski and snowboard gear
Prices depend on what you need done. Check out our standard workshop rates. Click here, or hit us up to chat about extra tuning options!
How long does it take to tune my equipment?
A full tune usually takes about a week, but if your gear needs extra work or the workshop is experiencing high demand, it might take a bit longer.
Do I have to make an appointment to have my equipment tuned?
Appointments are not required to drop off your equipment. However, if you need a tune completed urgently, we recommend calling ahead to make arrangements.
Do you offer ski and snowboard waxing services? How long does it take?
Yes, we provide professional waxing services for skis and snowboards. In some cases, waxing can be completed while you wait. However, during busy periods, additional time may be required. Click here for workshop services.
General info
What are your opening hours?
Monday - Friday 10am - 5pm
Thursdays 10am - 6pm
Saturday 9:30am - 4pm
Sunday 11am - 3pm *Peak season only
Are you open on Sunday and public holidays?
Since we're a small local shop, we're usually closed on most public holidays and Sundays unless we advertise otherwise. During peak season, we open on Sundays to make sure you can grab what you need. But don't worry, our online store is always open, 24/7!
How long is a credit note / gift voucher valid for?
Credit notes are valid for 12 months, while gift vouchers remain valid for 3 years from the date of issue.
How do I properly clean my ski gear?
Taking care of your snow gear is simple with a few key guidelines:
Avoid dry cleaning.
Use only liquid detergents, not powder.
For a detailed guide on maintaining your equipment, visit our blog: How to wash and caring for Your Snow Gear. We also offer a selection of recommended cleaning products designed specifically for washing and and maintaining your snow clothing.
Is this jacket/pants warm enough?
Skiing and snowboarding are active sports, meaning you naturally generate heat while riding. A lighter jacket can be a great option, as it allows for breathability and easy layering if you need extra warmth. However, if you tend to feel the cold, we recommend choosing a down, Primaloft, or other heavily insulated jacket for added protection.Not sure what's best? Check out our blog for tips on picking the right gear, waterproofing, and warmth!
Is this jacket/pants waterproof enough?
Not sure how waterproof ratings work or what to look for? No worries check out our guide for tips and recommendations to help you choose the right gear - click here.
Travel quotes and holiday packages
As a specialist snow retail store, we do not offer holiday booking services. However, we recommend our trusted travel partner, MySnow, who specialize in ski and snowboarding holidays both in Australia and worldwide.
Do you hire clothing and equipment?
No, we do not offer hire services. However, we provide high-quality retail clothing and equipment at competitive prices, along with full workshop services to meet your needs.
Need Assistance or Have a Specific Question?
For any inquiries, please email us at info@snowcentral.com.au or send us a text, and our team will get back to you ASAP.
Orders
Do you carry more stock in store than online?
We generally have a wider selection in-store than what's available online. As a small business, we don't always list stock that has limited quantities or sizing. Plus, some items sell so quickly in-store that we don't get a chance to add them to the website!
Will sold-out sizes be restocked, or can I place an order?
Restocking depends on the specific item, but in many cases, we can reorder from our supplier. If available, new stock typically arrives within a week. Please contact us for availability and order inquiries.
Do you offer lay-by?
Yes, we offer lay-by for in-store purchases. However, lay-by is not available online. For online orders, we provide Afterpay as a payment option, with a minimum spend of $100.
Does this item have a size chart? What size should I purchase?
Every product fits a bit differently, so we don't have a standard size chart. But if you're eyeing something and unsure about the fit, we're happy to measure it for you.Just let us know!
When will I receive my order?
You can find all shipping timeframes on our Shipping Options & Charges page.
How do I exchange an item?
If your order doesn't quite fit, please contact us at 07 3855 4000 or email us at info@snowcentral.com.au so we can assist you.
Boot fitting
Do you offer ski and snowboard boot fitting and/or adjustments?
Yes, we provide professional boot fitting and adjustments for both boots purchased from us and those bought elsewhere. Our crew includes Certified Master Bootfitters trained through Masterfit University, so you know you're getting top-notch service!
Do you offer boot adjustments for boots purchased elsewhere?
Yes, we welcome all customers, regardless of where their ski or snowboard boots were purchased. The cost of adjustments depends on the specific work required and is quoted on a case-by-case basis.
How long does a boot fitting take?
The initial boot fitting typically takes between one to one and a half hours for assessment. However, achieving the perfect fit may require multiple visits, depending on your foot's specific needs. For more details, please refer to our boot fitting blog.
Do I have to make an appointment to have a boot fit?
Booking ahead is a good idea, but it's not a must. We try to have a boot fitter in-store every day, though sometimes they need a break too. Just a heads-up, appointments get priority over walk-ins!
Workshop
Can you mount snowboard and ski bindings?
Yes, we provide professional mounting services for both drill and rail mount bindings. For pricing details, please click here for workshop prices.
How much does it cost to tune my ski and snowboard gear
Prices depend on what you need done. Check out our standard workshop rates. Click here, or hit us up to chat about extra tuning options!
How long does it take to tune my equipment?
A full tune usually takes about a week, but if your gear needs extra work or the workshop is experiencing high demand, it might take a bit longer.
Do I have to make an appointment to have my equipment tuned?
Appointments are not required to drop off your equipment. However, if you need a tune completed urgently, we recommend calling ahead to make arrangements.
Do you offer ski and snowboard waxing services? How long does it take?
Yes, we provide professional waxing services for skis and snowboards. In some cases, waxing can be completed while you wait. However, during busy periods, additional time may be required. Click here for workshop services.